Accessible public transport in Belfast
Translink is the main provider of public transport in Northern Ireland. We are dedicated to providing co-ordinated bus and rail services that are easy to use,reliable and comfortable. We are also committed to making sure that our services are safe and accessible to everyone.
Metro is the name of bus services that run in and around Belfast.
Ulsterbus serves other towns and villages across Northern Ireland as well as services to and from Belfast.
Goldline is the express coach service that runs between towns and cities including a number of cross-border services.
Our buses and coaches are a mix of accessible and non-accessible vehicles. 100% of Metro vehicles and87% of Ulsterbus vehicles meet current accessibility standards. All Goldline coaches meet accessibility standards.
Arranging a Journey
We recommend that you plan your bus/rail journey before you travel as not all our buses, coaches and stations meet accessible standards. Accessible services are advertised in timetables.
Booking Assistance in Advance
If you wish to travel on a service not advertised as accessible, please call our Contact Centre 24 hours before you travel. Disabled passengers including wheelchair users traveling on Enterprise Cross Border Services should reserve a place 24 hours in advance of travel by phoning the Translink Contact Centre. We have improved many of our main stations so they are more accessible for disabled people.
The facilities now include:
• Access into and around the station without steps;
• Low-level ticket counters with an induction loop system;
• Accessible toilets;
• Audio and visual information systems;
• Clear and accessible signage; and
• A good level of lighting.
Facilities at smaller stations and our halts are more limited and at many halts there are no staff to provide assistance. Although we have made considerable improvements to our halts in recent years their design means that some disabled people will find them difficult to access.
You can get information about Metro, Ulsterbus and Goldline or NI Railways services online at www.translink.co.uk or by phoning our Contact Centre on 028 90 66 66 30028 90 66 66 30. If you are deaf or hard of hearing you can also contact us using Typetalk. If you are using a text-phone you should dial 18001 followed by the full phone number. Translink Contact Centre is open every day from 7am to8pm Monday to Friday and 8am to 6pm Saturday and Sunday. (except Christmas Day and Boxing Day). Published timetables are also available at bus and rail stations. Please ask if you would like any of our information in an alternative format (such as in braille, in large print, on disc or in another language). You can also get copies of the Translink Access Policy Document free of charge from our website.